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What
is included in my gift?
What
comes in a $60 basket? How about a $150 basket?
How
are books and gift items selected for each gift?
How
is a baby basket for a second or third child different from a first child?
Can
I request a specific book or gift item to be included?
How
long will it take for my gift to arrive and how will it be shipped?
Can
I send a gift outside of the Continental United States?
How
will I know my order has been received and shipped?
Is
my online order secure?
How
can I place my order other than online?
How
can I contact the Enchanted Bookery?
What
is your Referral Program?
Can
I set up a corporate account?
What
is included in my gift?
Every
basket from The Enchanted Bookery includes a unique assortment of
fine books and gift items selected just
for your special someone. In addition, we include a personalized bookmark
with the recipient's name, and customized bookplates with your
choice of message. Your gift is exquisitely wrapped with in either a painted
wicker basket, a personalized gift bin or one of our other packaging
alternatives chosen by you.
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What
comes in a $60 basket? How about a $150 basket?
While
every basket from The Enchanted Bookery is unique, a $60 basket
typically includes 6-7 books and gift items. A $150 basket
might include 12-18 books and gift items. The number of books and
gift items will vary based on the types of books included (paperback,
board, hardcover, etc), and the gift items selected (e.g., cassette tapes,
candles, notecards, etc.). When your special gift has been created, we
will notify you via email or fax as to exactly what was included. Our
sample baskets shown within this site, can give you an idea of what might
be included in different size gifts.
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How
are books and gift items selected for each gift?
Based
on the information you provide us with, we select books and gift
items appropriate for the age, gender, and interests of the individual(s)
receiving the gift. Our gift collections are assembled to offer as great
a variety of items as possible. Please refer to our list of
books and gift items and our sample baskets within the site, to
see the kinds of gift collections we offer.
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How
is a baby basket for a second or third child different from a first child?
For
first children, we tend to include more classic books and all-time favorites
such as Goodnight Moon, The Little Engine That Could, and Dr. Seuss.
There are thousands of beautiful children's books to choose from. For
second or third (or more) children, we include books with familiar, loved
characters (like Spot or Curious George) but in their less well-known
stories such as Spot Goes Splash, or Curious George Learns the Alphabet.
In addition, we always include a small gift and personalized bookmark
for the proud older sibling(s).
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Can
I request a specific book or gift item to be included
Yes!
You can always make specific requests from our list of books
and gift items. Please remember, however, that this is only a
partial list of our enormous inventory. We are constantly adding to our
inventory selections. If the requested item(s) are not on our list, you
may request them anyway. We may have the exact item you are looking for,
or we may carry a similar item. We may also be able to special order your
item(s). We will notify you regarding our ability to special order your
item(s). Please note that special orders may add to the time needed before
we can ship your order. In addition, while we do our best to keep our
inventory current, items are occasionally out of stock. We will notify
you if a particular item you select is out of stock or unavailable.
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How
long will it take for my gift to arrive and how will it be shipped?
Because
every gift includes personalized bookmarks and custom bookplates
and a unique assortment of books and gift items just for your special
someone we require a time to complete your order. Orders are typically
shipped via UPS Ground with no signature required, within 1 - 2
business days after we receive them. The amount of time in transit is
determined by where your gift is going. Gifts shipped to the NY Metropolitan
area require 1 business day in transit. Gifts shipped to the West Coast
may take 5-7 business days in transit. Please see the UPS
transit map for more details.
If you need
it there sooner, please call us at (888) 269-5947 and we can discuss
the options available.
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Can
I send a gift outside of the Continental United States?
Yes.
We can send your basket anywhere. Our gift baskets have been shipped to
Puerto Rico, Canada, Holland, Switzerland, the United Kingdom, and the
list keeps growing! Shipping prices and transit times are determined by
the destination of your gift. Contact us
for details.
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How
will I know my order has been received and shipped?
Once
your order has been shipped, we will send you an email that includes the
date your gift was sent and exactly what books and gift items were included
in your gift. We do not send an order confirmation when the order is received,
but if you have any question please do not hesitate to contact
us or ask for e-mail verification in the special instructions
of your order form.
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Is
my online order secure?
YES.
All information you provide when placing an order or contacting us is
encrypted before being sent to us. However, if you would prefer to speak
to a live person to ask questions or place an order, you may phone
us toll free at (888) 269-5947.
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How
can I place my order other than online?
If you would prefer to speak to a live person to ask questions or place
an order, you may phone us toll free at (888) 269-5947.
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How
can I contact The Enchanted Bookery?
We
are located in Ridgefield, Connecticut and can be reached toll free
at (888) 269-5947 or via
e-mail.
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What
is your referral program?
For
every new friend you tell about The Enchanted Bookery who places an order
of $60 or more, you will receive a $5 credit good on your next
order. The more friends you tell about us, the more credits you earn!
You may combine credits. This offer is good the first time your friend(s)
order.
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Can
I set up a corporate account?
Yes.
We would love to speak with you about your corporate account. We'd be
happy to add you to our growing list of corporate clients. Please contact
us either through e-mail or by calling
us at (888) 269-5947.
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